Return And Refund Policy

Effective date: June 24, 2019


  • We at / MKS General Trading LLC work to provide our consumers product satisfaction for the money they have spent on the product, in cases where you are not satisfied by the product in any way, we provide exchange or return of the product.
  • return policy enables returns and exchange of products within 15 days from delivery of the product.
  • Products purchased only from TRX’s official website, will be eligible for return.
  • Products will only be eligible for return or exchange in its unused and saleable condition accompanied with original packaging and original copy of the bill of the product.
  • Products without bill, original packaging will not be eligible for the return or exchange. Products damaged by negligent use, wrong application or improper usage will not be applicable for returns.
  • All the Return/Exchange requests are subjected to an inspection and checking by the TRX Team. Refund and Returns do not cover shipping and handling charges, customer will be liable to bear shipping and handling charges in cases of return and refunds.
  • We are unable to modify or cancel order once it has been shipped until the delivery of the product, we are also unable to update or change shipping address of the same, please acknowledge.
  • To return a product you can login to your account and select the particular order and choose return or exchange option available on the website.
  • Customers are requested to kindly maintain the original packing of the product received in case of any return. Each item can only be exchanged once.
  • Customer please acknowledge that returns, refunds and exchanges can take up to total 15 days, which includes 5 to 6 working days for the process and inspection of the product eligibility of return, and thereafter it may take up to 7 to 8 days for the process of refund to original payment method.
  • Customers can write to us on for any concerns related to product returns/ exchange.
    Operated by : MKS General Trading LLC
    Address       : 408, Al Nasr Plaza, Oud Metha, Dubai, UAE
    Contact       :